Customer Service and Retention
I received the following email from Gary Ford (published with his permission) and was really impressed with some of these stats. I know as a consumer I certainly agree with a lot of them, especially #6 about not complaining but never going back. These points make it very clear where your priorities as a business […]
Using Blog Talk Radio
In my last post, I asked “What is your social media why?” As well as writing that article, I also recorded it by using Blog Talk Radio. That way, I not only had the information in audio form for people who wanted to listen rather than read, but I also was able to reach a […]