Customer Service – Does It Set You Apart?
When a person walks through your shop door or uses your service, do you become memorable to them? Do they tell their friends about your business and sing your praises? Or are their comments negative? In these days of social media, experiences are shared with hundreds of people and you risk losing more than just […]
Testing Your Opt-In Form
An opt-in form that collects the names and email addresses of potential clients offers a quick and easy way to keep in touch with your target market. By allowing you to have their contact information, these people are giving you permission to tell them more about what you offer. Used wisely, email marketing is useful […]
File Management
The beginning of a new year is the perfect time to organize your files, both physical and on the computer. Weed out all the duplicate or outdated information. Decide on a filing system that works for you. I find file management to be one of the hardest areas of organization for me. I tend to […]
Answering Your Customers
Lately, I’ve been researching options to create a membership site. I’ve narrowed my choices down to two – one a monthly fee and the other a one time payment. I was leaning toward the former and emailed them to ask the differences between both programs to justify the extra expense. I received the following answer: […]